Q: WHAT IS THE PROPERTY OF YOUR COMPANY?
A: We are manufacturer and exporter company. Q: WHAT CAN I DO WHEN CASH DRAWER DOSESNT OPEN?
A: 1.Printer is turned on and working
2.Check that the cable is plugged both the drawer and the back of the printer
3.Check the cash drawer whether deform, affect opening
4.Check printer voltage whether the same as cash drawer
5.Check the cash drawer whether was locked Q: DOES IT MATTER WHICH END OF THE PRINTER CABLE ASSEMBLY PLUGS INTO THE PRINTER AND WHICH END PLUGS INTO THE CASH DRAWER? A: Yes. The correct ends must be plugged into the receipt printer and cash drawer. RJ11/12 interface both end of them are available. Q: WHAT IS THE DIFFERENCE BETWEEN A STANDARD SERIAL & MULTI SERIAL INTERFACE? A: The Multi Serial is a programmable device for added security which allows users to program the cash drawer to open by selecting any ASCII character and/or configure the pin handshaking for the POS software manually within the board via dip switches. The Standard Serial Interface is a regular COM device.
Q: HOW DO I ORDER REPLACEMENT KEYS, CABLES OR PARTS?
A: For keys, simply look for the Key or Lock number on the face of the lock or stamped on the key and follow steps detailed on the order page. If you need assistance on a cable or replacement part number, contact our technical team
Q: HOW CAN I ORDER A CASH DRAWER?
A: Please contact one of our distributors for more information or simply contact us. |
